Reality Based Group provides tools for businesses aiming to improve customer experience with secret shoppers by using real-time performance insights. The company's methodology involves scenario-based evaluations, structured reporting, and in-depth behavioral data. These services are designed to help businesses monitor how employees engage with customers during actual transactions. By ... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf