A normal service desk manages incidents and service requests, and in addition handles communication With all the customers.” The service desk should also Perform a very important role in handling other ITSM practices. Contemplate whether your service desk as well as other ITSM instruments meet up with the subsequent prerequisites: https://enterpriseservicemanageme27047.blogdun.com/34004922/not-known-factual-statements-about-enterprise-service-management-esm