I am confident this is not consumer mistake, Because the recovery phrase was present in two different locations: backed up inside of a file on S3, and printed on the piece of paper. A seed phrase, also called a recovery phrase or mnemonic phrase, is established through an automated and https://telegra.ph/Unlocking-the-World-of-BIP39-A-Comprehensive-Guide-to-Mnemonic-Expressions-and-Word-Listings-01-17